ProHair Satisfaction Guarantee

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

• You have 30 days from delivery to request a return
• Products must be unopened and in original condition
• Contact us at support@prohair.ca to start your return

Damaged or Wrong Items

• We'll replace it or issue a full refund — your choice
• We cover all return shipping costs for our errors
• Send us a photo of the issue and we'll resolve it within 24 hours

Refund Processing

• Refunds are processed within 3–5 business days of receiving your return
• Refunds go back to your original payment method
• You'll receive an email confirmation when your refund is issued

Exchanges

Want a different product instead? No problem. Contact us at support@prohair.ca and we'll arrange an exchange. We'll set aside your preferred item so it's ready to ship the moment your return arrives.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened: hair brushes, combs, and personal grooming tools that have been used. Sealed/unopened items in these categories can still be returned within 30 days.

Questions?

Email us at support@prohair.ca — we're happy to help with any return or exchange questions. We respond to every inquiry within 24 hours.