Returns & Refunds

We want you to feel comfortable shopping with ProCare Outlet.

30-day return window

You may request a return within 30 days of delivery. Items must be unused, unopened, in their original packaging, and in resalable condition. Please include your order number with the request.

Items that cannot be returned

Opened hair-care and personal-care products cannot be returned for hygiene and safety reasons unless they are defective. Items marked Final Sale are also not eligible for return.

Damaged or incorrect items

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos. We will review the issue and arrange the appropriate replacement or refund. Return shipping is covered when the issue is ours.

How to start a return

Submit a request through our contact form. Tell us your order number, the item or items, and the reason for the return. We will send the next steps and return instructions. For eligible standard returns, return-shipping costs are the customer’s responsibility unless we confirm otherwise.

Refund timing

Once an eligible return is received and inspected, refunds are issued to the original payment method within 5 business days. Your financial institution may take an additional 3–10 business days to post the credit.

Cancellations

Contact us within 24 hours of placing an order if you need to cancel it. We will do our best to help before it is processed or shipped.