MY HAIR. MY CANVAS. New Beginnings Exfoliating Cleanser
Estimate delivery times: 2-3 days.
Return within 30 days of purchase.
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Return Policy
Love It or Return It – Prohair’s Hassle-Free Return Policy
We want you to love every purchase from Prohair.ca. If not, no worries — we've made returns as easy and transparent as possible.
Return Window: 14-Day Guarantee
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You have 14 days from the delivery date to return any item for any reason.
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Products must be unused, in original condition and packaging.
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Returns of used or opened items are not accepted due to hygiene standards.
How to Initiate a Return
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No need to contact us!
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Simply log in to your Prohair.ca account, visit your order history, and select the item(s) to return.
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Print the return label and ship it back to us.
Note: Returns must be shipped within Canada.
Who Pays Return Shipping?
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If you're returning an item for personal reasons, the return shipping cost is yours to cover.
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If we made a mistake (wrong item, damaged item, etc.), we’ll cover the full cost, including shipping.
Non-Returnable Items Due to hygiene and safety reasons, we cannot accept returns on:
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Hair extensions
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Shavers, clippers & clipper blades
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Used shears or skin-contact tools
Gifts, Promotions & Freebies
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Items received as part of a promotion must be returned with the original order.
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Free promotional items cannot be returned alone.
Refunds
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All refunds go back to the original payment method.
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Please allow 5–7 business days after we receive your return to process the refund.
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Shipping fees are only refunded if the return is due to an error on our end.
In-Store Purchases
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Items bought in-store must be returned to a physical location — not by mail.
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Return with your receipt within 14 days for a full refund.
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No receipt? We'll offer store credit at the item's lowest sale price within the past 30 days.
Need Help?
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Visit our Returns & Exchanges page.
Pro tip: Keep your return tracking number — we can’t process a return without proof of delivery!
Infographic suggestions to go with this text on your Returns page:
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Timeline Bar: Showing "Order Received → 14 Days → Return Deadline"
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3-Step Return Process: (1) Log in → (2) Click return → (3) Ship it back
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Who Pays What: Side-by-side chart ("Your Choice" vs "Our Mistake")
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Checklist Visual: What’s accepted: New, Sealed — What’s not: Used, Opened
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Refund Clock: 5–7 Days to Process
Guaranteed Safe Checkout
MY HAIR. MY CANVAS. New Beginnings Exfoliating Cleanser
Product
Alterna My Hair My Canvas New Beginnings Exfoliating Cleanser, formulated with sustainably-sourced natural ingredients to add moisture, remove impurities, absorb excess oil, gently exfoliate and add a refreshing, clean and bright scent. With added Clarifying Beads, you will get refreshed hair without stripping colour. This mild, vegan exfoliating cleanser gently removes impurities and build-up from the hair for healthy-looking hair.
Hair Type
- Dry or Frizzy Hair
Worth Noting
- Vegan
- Gently clarifies
- Cleanses hair of impurities
- Maintains natural smoothness
- Safe for colour-treated hair
- Protects hair from pollutants*
* Laboratory tested using pollution particles
Standout Ingredients
- Vegan Botanical Caviar adds moisture, improves moisture retention and overall hair appearance
- Lemon Peel Extract clarifies, detoxifies and removes impurities
- Perlite rejuvenates, detoxifies, gently exfoliates and absorbs excess oils
- Lemon Essential Oils adds a clean, bright scent to calm and refresh
How-To
- Massage shampoo throughout wet hair then rinse thoroughly
Details
We believe that hair care is self-care. My Hair. My Canvas. is the newest expression of Alterna Haircare’s transformational experience. Alterna's high-performing, versatile products turn the everyday act of washing your hair into moments of self-kindness. Featuring transformative textures and the benefits of Vegan Botanical Caviar, our vegan formulas elevate your haircare routine and make it fun and effortless to create customizable, beautiful looks.
Transformation After Just One Use | Since 1997, Alterna has pioneered “Alterna-tive” luxury haircare. They believe that you shouldn’t have to choose between clinically proven, salon-tested results and pure ingredients. A trailblazer in the world of luxury haircare and styling, they have always been about purity and innovation inspired by skincare science.
Ingredient List
WATER/AQUA/EAU, SODIUM C14-16 OLEFIN SULFONATE, SODIUM LAUROYL METHYL ISETHIONATE, GLYCERIN, COCAMIDOPROPYL BETAINE, DISODIUM LAURETH SULFOSUCCINATE, COCAMIDOPROPYL HYDROXYSULTAINE, SODIUM BENZOATE, POTASSIUM SORBATE, COCAMIDE MIPA, PEG-200 HYDROGENATED GLYCERYL PALMATE, PEG-7 GLYCERYL COCOATE, CAULERPA LENTILLIFERA EXTRACT, LILIUM CANDIDUM FLOWER EXTRACT, GLYCOL DISTEARATE, GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE, CITRIC ACID, DISODIUM EDTA, BUTYLENE GLYCOL, LACTIC ACID, STEARETH-4, FRAGRANCE (PARFUM), BENZYL BENZOATE, BENZYL SALICYLATE, LINALOOL, CITRAL, GERANIOL, LIMONENE, EUGENOL, HEXYL CINNAMAL, CITRONELLOL.
| Size |
198ML |
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